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Frequently Asked Questions
Scheduling Your Appointment
Call us at 973-353-5231 or 973-353-5232 on weekdays, between 8:30 am and 4:30 pm. A Health Technician will evaluate your needs, by phone and set up an appointment with an appropriate health provider; either by Telemedicine and/ or in-person appointments
The university provides a nurse answering line that offers 24 hour service by calling 866-221-9674. A representative will obtain your history and provide best advice for care. If additional support is needed, please schedule an appointment with the Student Health Services team by phone (973-353-5231).
Student Health Services uses an Electronic Medical Record system that allows you to have confidential communication with your medical provider via the Secure Patient Portal.
Receive secure messages such as laboratory results and reminders for follow-up
Update your contact information
View your scheduled clinic appointment
Your Rutgers email is usually the default address to receive notification that new message(s) are available. Log in below to access the portal. If you wish to use another email to log in, just let us know your preferred email address.
Student Health Services offers a laboratory service where you can have a number of diagnostic tests performed if medically applicable. Please note that your ordering healthcare provider should explain how best to prepare for these services, if necessary.
Some examples of Lab tests that are facilitated through Student Health Services include:
Age-appropriate testing for annual physicals
PAP Smear
Diagnostic Tests:
Urine tests
Throat and other cultures
Sickle cell
Gender Affirming Labs
Sexually transmitted infection (STI) screening
Insurance & Eligibility
All currently enrolled/registered Rutgers University-Newark students are welcome to visit the Student Health Services-Newark.
Health insurance is mandatory at Rutgers University–Newark. This means that if you are enrolled and registered as a full-time student, you have health care coverage through the university health plan or you are covered by your parents’ or personal insurance plans.
Rutgers University requires all full-time students to have health insurance coverage. To ensure that you have access to comprehensive and affordable health insurance, Rutgers University offers The Student Health Insurance Plan serviced by University Health Plans (UHP) and underwritten by United Healthcare Student Resources (UHCSR).
Full-time students are enrolled in the student health insurance plan every semester. Part-time students have the option and are highly recommended to enroll. Students who have similar comprehensive insurance plans and who wish to decline enrollment must waive the student insurance during enrollment period. Please note there are enrollment and waiver deadlines.
For enrollment or waiver issues, call directly at (800) 437-6448
There are NO COSTS to the visit, NO CO-PAYS and NO LIMITS to the number of visits to Student Health Services.
Routine laboratory and immunizations are covered by the student insurance plan.
Review the terms of the student insurance plan and call the student health insurance company at (800) 505-4160 regarding your plan's coverage including preferred vs. out-of network, co-insurance, co-pays, deductibles, limitations and exclusions, etc
There are NO COSTS to the visit, NO CO-PAYS and NO LIMITS to the number of visits to Student Health Services.
However, having waived the student insurance, you are personally responsible for laboratory testing (sent to an outside laboratory testing facility) fees and the costs of immunizations. Most routine and STD testings are low cost (approximate costs: cholesterol $4.76, strep culture $7.62).
Student Health Services does not participate in any insurance panels. Call your private health insurance company regarding reimbursements of costs incurred at Health Services. Some insurance programs will cover out-of-network costs for various procedures, diagnostic laboratory testing, x-rays, etc. Call your insurance company and learn the details of your coverage. Remember, visits with clinicians are always covered, regardless of insurance coverage, so reach out if you need care!
Patient Confidentiality & Forms
We take your privacy seriously. Any health & wellness personnel who have access to your protected health information (PHI) will use this information solely to conduct health & wellness business, including providing medical or mental health treatment. The confidentiality of health records are strictly maintained and are not part of your academic record.
The federal Health Insurance Portability and Accountability Act (“HIPAA”) was established to protect the confidentiality of protected health information, and provide, generally, that patient information may not be disclosed except as part of the medical and mental health treatment, permitted or required by law (such as state or federal laws, court orders), or unless authorized by the patient.
It is the responsibility of all personnel to preserve and protect confidential patient information whether in oral, written, or electronic form. The unauthorized or inappropriate access or disclosure of PHI by the personnel are grounds for immediate disciplinary action.
Rutgers University-Newark Student Health Services uses an electronic health record system for medical record charting and appointment scheduling.
The protected health information’s storage, retrieval, maintenance, security, and back-up are handled by the Office of Information Technology at RU-N. Student Health Services has adopted an Information Management Plan for safeguarding the confidentiality and privacy of the health and financial information as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). A Security Officer has been designated as person-in-charge of managing clinical records.
If you are under the age of 18, please have your parent or guardian complete this form. Bring the signed form with you when you come to your scheduled appointment.
Your privacy is our priority. We will only release your medical records with your permission. To request your records, please complete and sign the HIPAA release form, providing all necessary details, including your best contact information. If you need your records sent to another person or facility, please contact Health Services at (973) 353-5231, as a different consent form is required by HIPAA to protect your privacy.
Return the form by:
Fax: (973) 353-1390
Mail: Rutgers University-Newark Health Services, 249 University Ave., Blumenthal Hall Rm 104, Newark, NJ 07102
In-person: 249 University Avenue, Blumenthal Hall Room 104, Newark, NJ 07102
You can receive your records by:
Pick up: Preferred method at Blumenthal 104
Fax or Postal Mail: Please note that these options may not be secure.
